Frequent Questions

Frequent Questions

Q: Can I use the CD-ROMs with more than one employee?
A: Yes. While the online learning modules are priced “per participant,” theCD-ROM pricing assumes you will use the CD-ROM with multiple participants. You may use the CD-ROMs with as many participants as you wish.
………………………………………………………………….
Q: Are we required to purchase the workbooks along with the CD-ROMs?
A: No. The workbooks are designed to be a complimentary learning resource, but they are not required.
…………………………………………………………………
Q: Do you conduct onsite workshops?
A: Yes. All of our onsite workshops are customized, so you will need to contact us directly to discuss further and help us gather enough information to prepare a proposal for you.
…………………………………………………………………
Q: What if my employees do not have internet access?
A: We have had client organizations use both the audio CDs and the video DvDs effectively.
…………………………………………………………………
Q: Can our training department be certified to conduct an onsite workshop?
A: Yes. This will require you to purchase a Facilitation and Coaching Guide, plus workshop materials for each participant.
…………………………………………………………………

Q: What if my employees do not have internet access?
A: We have had client organizations use both the audio CDs and the CD-ROMs effectively.
……………………………………………………………………………

Free Preview

Click on the link above to preview any of our Phone Skills Trainer e-learning courses for 5 days. You will need to provide registration information to access the previews.