Phone Skills Trainer Program Modules

Free Preview

To preview the complete Phone Skills Trainer program, click on any of the 6 module titles below. The content within these modules is available in a variety of formats: e-learning, CD-ROM, workbooks and facilitator guides (see pricing below). To purchase any or all of these modules in any format, go to our online store.

Essential Telephone Etiquette

Positive and Productive Language

Service-Oriented Attitude

Energy and Stamina

Handling Complaints

Solving Problems


Purchase and pricing options:

This program is divided into 6 learning modules which can be purchased separately or as a complete library. E-learning pricing is “per participant” while CD-ROMs may be used with multiple participants. For more than 100 participants, call for volume pricing.

 E-learning modules are priced per participant

  • $24.25 per participant, for any of the 6 individual e-learning modules
  • $112.50 per participant, for the complete library of 6 e-learning modules

If you purchase e-learning modules for a group, you will be provided with a “Manager Dashboard” which allows you to monitor the progress of each individual participant. Participants have access to the purchased course for 365 days. They can review as often as they want to during that period.

We will contact you immediately after the e-learning course purchase to get the contact information for each participant. They will be registered in our online learning management system (not this preview page) and then either we can send them each the individual login instructions, or  we can provide the information to you, to forward to them.

CD-ROMs can be used with multiple participants and are priced per module

  • $135 per DvD video (1 DvD per module)
  • $445 for the complete library of 6 DvD video modules

The content of the CD-ROM courses is exactly the same as the courses you are previewing here, also divided into daily lesson segments.

Your trainers can deliver onsite workshops

$1450 for the Facilitator Guide which includes:

  • Complete set of 6 DvD video modules
  • Scripted workshop for all 6 modules
  • PowerPoint presentations for all 6 modules
  • Reproducible handouts for all 6 modules
  • Suggested quiz questions for all 6 modules