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Facilitator Guide

Phone Skills Trainer Facilitator & Coaching Guide

If you have an internal training team who would like to deliver Phone Skills Trainer workshops for your organization, this Facilitation & Coaching Guide will provide al of the resources you need including:

  • Fully scripted workshop for a 6 core modules

  • PowerPoint® presentations for each workshop.

  • CD-ROM to support each workshop

  • Handout masters which can be duplicated

Note – some  organizations deliver their first Phone Skills Trainer workshop with the help of one of our certified trainers. Having these individual co-train with your internal training staff may be the best way to prepare them to deliver the workshops on their own.