Phone Skills Trainer™ Facilitator & Coaching Guide
If you have an internal training team who would like to deliver Phone Skills Trainer workshops for your organization, this Facilitation & Coaching Guide will provide al of the resources you need including:
Fully scripted workshop for a 6 core modules
PowerPoint® presentations for each workshop.
CD-ROM to support each workshop
Handout masters which can be duplicated
Note – some organizations deliver their first Phone Skills Trainer workshop with the help of one of our certified trainers. Having these individual co-train with your internal training staff may be the best way to prepare them to deliver the workshops on their own.