The Phone Skills Trainer is a suite of customer service training resources designed to create the best possible customer experience over the telephone.
For call centers focused on skill development, our time-tested customer service and telephone skills training resources have proven results. Your satisfaction is guaranteed, and we are confident that these training tools can help your call center:
Enhance customer retention.
Improve the job satisfaction of your customer service representatives.
Only the Phone Skills Trainer® provides a training structure that minimizes CSR downtime while at the same time improves the retention and mastery of new service skills. Each module delivers 15-20 minutes of training per day, over a period of 5 to 10 days, depending upon the module.
Our flagship offering is the 6-module Complete Training Library, a powerful collection of highly effective online training courseware.
There are several modes of training delivery available:
Live workshops delivered by a certified Phone Skills Trainer® Master Facilitator.