Warning: include(/hermes/bosnaweb26a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/wp-cache-base.php): failed to open stream: No such file or directory in /hermes/bosnaweb20a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/wp-cache.php on line 65 Warning: include(): Failed opening '/hermes/bosnaweb26a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/wp-cache-base.php' for inclusion (include_path='.:/usr/local/lib/php-5.5.22-amd64/lib/php') in /hermes/bosnaweb20a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/wp-cache.php on line 65 Warning: include_once(/hermes/bosnaweb26a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/ossdl-cdn.php): failed to open stream: No such file or directory in /hermes/bosnaweb20a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/wp-cache.php on line 82 Warning: include_once(): Failed opening '/hermes/bosnaweb26a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/ossdl-cdn.php' for inclusion (include_path='.:/usr/local/lib/php-5.5.22-amd64/lib/php') in /hermes/bosnaweb20a/b2410/ipg.frontlinesites/phoneskillstrainer/wp-content/plugins/wp-super-cache/wp-cache.php on line 82 Call Center Training – Phone Skills Trainer
Call Us 1-763-390-2430

Call Center Training

The Phone Skills Trainer is a suite of customer service training resources designed to create the best possible customer experience over the telephone.

For call centers focused on skill development, our time-tested customer service and telephone skills training resources have proven results. Your satisfaction is guaranteed, and we are confident that these training tools can help your call center:

  • Increase revenue.

  • Enhance customer retention.

  • Improve the job satisfaction of your customer service representatives.

Only the Phone Skills Trainer® provides a training structure that minimizes CSR downtime while at the same time improves the retention and mastery of new service skills. Each module delivers 15-20 minutes of training per day, over a period of 5 to 10 days, depending upon the module.

Our flagship offering is the 6-module Complete Training Library, a powerful collection of highly effective online training courseware.

There are several modes of training delivery available:

  • E-learning

  • CD-ROM

  • Audio CD

  • Live workshops delivered by a certified Phone Skills Trainer® Master Facilitator.

To learn more about our telephone customer service training resources, you can request a free preview or email info@phoneskillstrainer.com or call