Call Center Training

The Phone Skills Trainer is a suite of customer service training resources designed to create the best possible customer experience over the telephone.

For call centers focused on skill development, our time-tested customer service and telephone skills training resources have proven results. Your satisfaction is guaranteed, and we are confident that these training tools can help your call center:

  • Increase revenue.

  • Enhance customer retention.

  • Improve the job satisfaction of your customer service representatives.

Only the Phone Skills Trainer® provides a training structure that minimizes CSR downtime while at the same time improves the retention and mastery of new service skills. Each module delivers 15-20 minutes of training per day, over a period of 5 to 10 days, depending upon the module.

Our flagship offering is the 6-module Complete Training Library, a powerful collection of highly effective online training courseware.

There are several modes of training delivery available:

  • E-learning

  • CD-ROM

  • Audio CD

  • Live workshops delivered by a certified Phone Skills Trainer® Master Facilitator.

To learn more about our telephone customer service training resources, you can request a free preview or email or call


Free Preview

Click on the link above to preview any of our Phone Skills Trainer e-learning courses for 5 days. You will need to provide registration information to access the previews.