Many company’s pay lip service only, to the fact they train their employees in customer service. They tout their customer service as being excellent, but in reality fail miserably in the real world execution of it.
The question I ask is, if their claims are true then why for the most part is customer service so poor in the majority of company’s, large and small, I deal with, at least?
I can list on one hand the major organizations I have personally done business with that I would rank as having “World Class Customer Service.”
Read more by Brad Hodges: http://pulse.me/s/1MpmKq