The Up-Servicing and Up-Selling module focuses on helping telephone sales representatives develop the skills and habits needed to be effective consultative salespeople.
This module is based upon Frontline Learning’s highly regarded REAL Selling™ program, and is designed to help salespeople learn:
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How to gain quick rapport over the telephone and avoid the “oh no, it’s another telemarketer” response from customers.
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How to “earn the right” to ask questions and identify needs.
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How to ask questions to identify the “need behind the need.”
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How to intensify the customer needs that are most relevant to your products and services.
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How to confirm needs before presenting solutions.
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How to link your product and service solutions to customer needs.
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How to gain commitment (close) effectively.
Note: Additional training tools and resources will be available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.
For more information please request a free preview
ng and e-learning delivery. Contact us for more information on these additional resources.