Program Summary
The Phone Skills TrainerTM program was designed to be flexible, affordable and effective.
Flexible - You can select the modules you want to deliver, and the delivery method that best suits your organization's needs: e-learning, DvD Video, Audio CDs, or onsite workshops (delivered by our certified trainers or your in house staff using our facilitation guide.) If your organization has an online learning management system, you can license the Phone Skills TrainerTM program for delivery on your own server.
Affordable - A single e-learning module starts at $44.50 per participant, with volume discounts available. The DvDs start at $245 and are licensed for use by multiple participants. See the Pricing Summary for more details.
Effective - Our program is uniquely designed to be in alignment with adult learning principles. Adults are just-in-time learners, and overwhelming them with hours of training content in a single session is typically not very effective.
So we structured our program into distinct course modules, and each course module is divided into daily lessons, each lasting 15-25 minutes. This is logistically more convenient, and from an adult learning perspective it is far more effective that traditional training.
The Phone Skills Trainer® core library consists of 6 learning modules. Click on the links below for more details on each individual module.
-
Essential Telephone Etiquette Updated for 2008!
-
Positive and Productive Language Updated for 2008!
New Phone Skills Trainer modules to be launched on June 15, 2008! Click below for details
Note: Your organization may choose to deliver a single module or selected modules, based upon your unique situation and training needs.
A variety of resources are available for each module, allowing you to easily execute the program in a way that fits your organization's budget, timing and learning objectives.
e-learning courseware
Most organizations use our e-learning courseware either as the primary delivery method, or as reinforcement for live workshops conducted on site.
Facilitator Guide
Your own trainers or team leaders can easily deliver live Phone Skills Trainer workshops using this guide. It included handout masters, PowerPoint presentations and fully scripted workshops for each of the 6 modules.
Participant Guide
This guide can be used to reinforce the e-learning courseware or live training workshops. It features skill-based content for each of the 6 modules.
Audio CDs
A set of 8 audio CDs covering all 6 learning modules. Often used to "train the trainer" and also for workshop participants, to reinforce new skills and habits.
DvD / Video
Workshop facilitators typically use these video segments to augment live training workshops as they deliver each of the 6 learning modules.
or call 763-390-2430
Home | Program Summary | Free Preview | Results | Resources | Site Map | Contact us
"My team completed the Essential Telephone Etiquette module over the course of a week. Then at the end of the week we held a meeting over the lunch period to discuss what we had learned and how we were applying it....
...we met again a week later to continue the discussion, then the team decided they wanted to move on to the Positive and Productive Language module...
...this is the first time my team has actually asked me to continue a training process."
Customer Service Supervisor
Medical Device Manufacturer
"We got more out of two online modules, Essential Telephone Etiquette and Handling Complaints, than we got from a trainer who came in last year and spent a day with us."
Director of Client Service
Financial Services Firm
"What I like best is there is no fluff in these programs. From beginning to end the focus is on practical skills that can be used immediately in the real world."
Service Representative
Health Care Company
For more information please request an information package
You may call Frontline Learning at (763) 390-2430 or email info@phoneskillstrainer.com