Module Summary: Energy and Stamina
The Energy and Stamina module focuses on helping CSRs understand how physically and emotionally demanding their jobs can be, and why they need to pay special attention to their health and wellness practices.
Customer service representatives who complete this module will learn:
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The most common sources of stress for CSRs, and how to cope with those stressors.
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The health habits that can make the biggest impact on their energy level throughout the day.
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How co-workers with difficult personalities can effect the health of those around them - and how to deal productively with those individuals.
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The importance of healthy eating habits, and why this is such a challenge for many CSRs (Hint - look at what's available in the break room vending machines.)
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The importance of getting enough sleep each night, along with specific strategies if they are having issues in this area.
Note: Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.
For more information please request an information package
You may call Frontline Learning at (763) 390-2430 or email info@phoneskillstrainer.com
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"It was refreshing to hear someone acknowledge how challenging my job can be, from a health and stress perspective. And it was good to be reminded of the things I should be doing to take better care of myself. I definitely learned a few things that are helping me keep my energy up throughout the work day."
The Phone Skills Trainer® library consists of 6 learning modules. Click on the links below for more details on each individual module.
Positive and Productive Language
Service-Oriented Attitude / Spirit of Service
For more information please request an information package
or email info@phoneskillstrainer.com
For more information please request an information package
You may call Frontline Learning at (763) 390-2430 or email info@phoneskillstrainer.com