Module Summary:  Advanced Telephone Etiquette

The Advanced Telephone Etiquette module focuses on helping telephone sales representatives develop the skills and habits needed to be effective consultative salespeople.

This module is based upon Frontline Learning's highly regarded REAL Selling™ program,  and is designed to help salespeople learn:

• How to gain quick rapport over the telephone and avoid the "oh no, it's another telemarketer" response from customers.

• How to "earn the right" to ask questions and identify needs.

• How to ask questions to identify the "need behind the need."

• How to intensify the customer needs that are most relevant to your products and services.

• How to confirm needs before presenting solutions.

• How to link your product and service solutions to customer needs.

• How to gain commitment (close) effectively.

Note: Additional training tools and resources will be available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.

For more information please request an information package

You may call Frontline Learning at (763) 390-2430  or email info@phoneskillstrainer.com

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For more information please request an information package

You may call Frontline Learning at (763) 390-2430  or email info@phoneskillstrainer.com