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Essential Telephone Etiquette

Positive and Productive Language

Service-Oriented Attitude

Handling Complaints

Energy and Stamina

Solving Problems

To learn more about our telephone customer service training resources, you can request an information package or email info@phoneskillstrainer.com or call Frontline Learning at (763) 390-2430.

 

  

 

The Phone Skills Trainer modules are available as e-learning courses and DvD videos.

Now also available as a video or audio podast!