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Monthly archive for August 2015

Create a Spirit of Service

Create a Spirit of Service

Companies that really put extraordinary service at the top of their priority list establish the ground rules for good service while also working to build a genuine customer-friendly “spirit” in all employees throughout the organization. Practically every organization in today’s hyper-competitive marketplace claims that it “puts the […]

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The 7 Critical Telephone Customer Service Skills

The 7 Critical Telephone Customer Service Skills

In order to ensure that your call center customer service training has a real impact on your CSRs and truly delivers a return on your training investment, the first step is to decide which specific skills you need to emphasize in your training effort. Many call centers […]

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