Call Us 1-763-390-2430

Monthly archive for August 2015

Create a Spirit of Service

Create a Spirit of Service

Companies that really put extraordinary service at the top of their priority list establish the ground rules for good service while also working to build a genuine customer-friendly “spirit” in all employees throughout the organization. Practically every organization in today’s hyper-competitive marketplace claims that it “puts the

Read more

The 7 Critical Telephone Customer Service Skills

The 7 Critical Telephone Customer Service Skills

In order to ensure that your call center customer service training has a real impact on your CSRs and truly delivers a return on your training investment, the first step is to decide which specific skills you need to emphasize in your training effort. Many call centers

Read more
close

Enjoy this blog? Please spread the word :)