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Monthly archive for June 2014

The 5 Gifts Every Customer Wants

The 5 Gifts Every Customer Wants

Customers want solutions to their problems, right? Well, yes, but that’s what they want from what you’re selling. What do they want from you, personally? According to Bob Burg, author of Adversaries into Allies: Win People Over Without Manipulation or Coercion, your customers want the following five […]

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Stephen Humburg: How to “WOW” Your Customer

Stephen Humburg: How to "WOW" Your Customer

In retail management for 30 years, I have developed my own successful method for REALLY satisfying a customer. Here we look at WOWING YOUR CUSTOMER to both impact customer satisfaction, and maximize the chance the customer returns to buy from you and/or your company. Read more… Stephen […]

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How to Deal With Headache-Inducing Customers

How to Deal With Headache-Inducing Customers

All customers, even the angry ones, are relatively easy to deal with — most of the time. As long as you show a genuine interest in helping them, the majority of people you do business with won’t waste their time making your life frustrating just for the fun […]

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