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Monthly archive for May 2014

Creating a Spirit of Service

Creating a Spirit of Service

Companies that really put extraordinary service at the top of their priority list establish the ground rules for good service while also working to build a genuine customer-friendly “spirit” in all employees throughout the organization. Practically every organization in today’s hyper-competitive marketplace claims that it “puts the […]

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5 Keys to Effective Customer Service

5 Keys to Effective Customer Service

There are no hard and fast rules that can be applied with absolute precision to every company, but here are five general guidelines to achieve and maintain consistent, high-quality service that increases customer loyalty and retention. Customer service has always been an important element of good business, […]

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Communicating Under Pressure

Communicating Under Pressure

Asking better questions can allow us to start thinking about the unknown, because questions focus our attention, and provide a theme for continued exploration. Effective interpersonal communication has never been more important, given the fast pace and intensified competitiveness of the modern work world. The paradox is […]

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Phone Skills Trainer Implementation

Phone Skills Trainer Implementation

Implementation Plan As you consider implementation of a Phone Skills Trainer program, it is important to keep in mind that this program is NOT designed to be delivered in a single everything-plus-the-kitchen-sink training session. This program was designed specifically to deliver brief (15 to 20 minute) sessions […]

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